FAQ

Q?

How do I shop?

A.

To make a purchase, choose your items from the shop then go to the checkout where you can opt to complete a ‘one-time’ order or choose to create an account. Prices displayed on Direct Med Australia are in Australian dollars. Your transaction information is safe and protected. We do not give out personal details to anyone nor pass on your information to third parties. On receipt of your order, we will send a confirmation of your purchase. There are two postal options from which to choose from. See Delivery details for more information.

Orders over $150 are shipped free.

We accept the cancellations of any order prior to orders being dispatched by our suppliers. Shipments usually occur within 24 hours of receipt of the order. Please email us immediately when you require a cancellation. Should you cancel your order and the goods have not been dispatched, a complete refund will be provided to you.

 

Q?

Will customs stop delivery of the medications?

A.

No. All the generic medications supplied have the necessary documentation attached to ensure that orders arrive promptly to you in Australia.

The medications supplied can be legally bought under the Australian government TGA personal importation scheme. These medications are not restricted in Australia. While a package may occasionally be inspected by Australian customs on arrival, they will not be stopped or confiscated.

Q?

Are generic medications counterfeit medicines?

A.

No. These medications are globally legitimate. The generic medications are manufactured by reputable and licensed, multinational pharmaceutical companies located in India. These generic brand medications work the same way as brand name medications.

 

Q?

Can I order generic medications if I do not live in Australia?

A.

No, we deliver to customers located in Australia only.

Q?

How are the medications packaged & delivered?

A.

All orders are dispatched to you in a secure package with your address and tracking number. All packages are discreetly addressed with no contents description on the outside of the package. The tablets are contained in factory sealed and tamper proof blister foil packaging with the manufacturers name, and an expiry date on each packet. 

Q?

How many tablets can I order?

A.

The maximum number of tablets you can order is up to 90 tablets.

Q?

Can the shape of generic medications differ from brand medications?

A.

Yes, generic medication tablets can differ in shape /colour from the brand name. However, any difference in shape /colour does not compromise the effectiveness of the medication.

 

Q?

What are the generic medications you supply?

A.

You can obtain our generic brand medications which treat erectile dysfunction (ED) and premature ejaculation (‘PE’). These brand name medications come from India and are legally importable. These ‘ED’ medications contain either Sildenafil Citrate, which is commonly known as Generic Viagra, Vardenafil which is more commonly known as Generic Levitra. and also Tadalafil is more commonly known as Generic Cialis. ‘PE’ medications contain Dapoxetine, more commonly known as Generic Priligy and combinations of Dapoxetine with the other generic ‘ED’ medications listed above.
Direct Med Australia list what are know as ‘generic’ medications. A generic medication is a ‘copy’ that is bio-identical to a common brand name medication. Each generic medications contains the same active chemical compounds and the same absorption rate as the same brand name medication and are legal in Australia.

Q?

Do I need to send a prescription?

A.

No you don’t. However by Australian regulation, you should have an Australian prescription written by an Australian doctor when you import the medications. Any websites that offer an online consultations are not valid in Australia.