- Do I need a prescription when ordering?
- As per Australian law, you must have an Australian prescription written by an Australian doctor when you import generic medications. Under the Australian Government TGA Personal Importation Scheme you may import a three month supply for personal use - (www.tga.gov.au/products/unapproved-therapeutic-goods/personal-importation-scheme)
- How do I make a purchase?
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To make a purchase, SELECT your items then go to the checkout where you can opt to complete a ‘one-time’ order or choose to create an account.
Prices displayed are in Australian dollars. Your transaction information is safe and protected. We do not share your personal details to anyone including third parties. On receipt of your order, we will send a confirmation of your purchase. There are two postal options to choose from. See Delivery details for more information.
Orders over $150 are shipped free.We accept the cancellations of any order prior to orders being dispatched. Please email us immediately when you require a cancellation. Should you cancel your order and the goods have not been dispatched, a complete refund will be provided to you when sent back.
- Will customs intervene my purchase?
- All the generic medications supplied have the necessary documentation attached to ensure that orders arrive promptly to you in Australia. The medications supplied can be legally imported. While a package may occasionally be inspected by Australian customs on arrival, it will not be confiscated.
- What are generic brand medications?
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Generic medications are legally manufactured by reputable and licensed, multinational pharmaceutical companies located in India. These generic brand medications work the same way as brand name medications.
Australia is one of the few countries in the world that allows its residents to import prescription erectile medication from overseas (Medicines such as opiate painkillers and steroids are illegal to import)
- Will I receive a receipt for my purchase?
- Yes, absolutely! If it does fail to arrive quickly please check your junk or spam folders.
- How are my items packaged & delivered?
- All packages are discreetly addressed with no contents description on the outside of the package. All orders are dispatched to you in a secure package with your address and tracking number. The tablets are contained in factory sealed and tamper proof blister foil packaging with the manufacturers name and expiry date on each packet.
- Where do my ED meds come from?
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All customers will receive a tracking number. This is sent by email once an order is dispatched. By following the track number you will be able to follow your orders progress.
We understand occasionally an order can go astray or be delayed. If in the unlikely event that your order does not arrive, contact us and we will assist with locating it for you.
*If your order is lost it will be reshipped to you.
**If your order is not delivered within 60 days you will be fully refunded.
- Return policy?
- If you’ve changed your mind and want to return your purchased item, just contact us after it arrives to arrange a return / payment refund. We aim to answer all of your questions, if we’ve missed something just contact us